Mavoo Privacy Policy
Effective Date: 2025/3/5
At Mavoo, which is managed by Mavoo Team, safeguarding your privacy is of utmost importance to us. This Privacy Policy details the different kinds of personal information we gather, how we make use of it, and the steps we take to ensure the security of your data. By accessing or using the Mavoo App (referred to as the "App" hereinafter), you are indicating your agreement to the terms set forth in this document.
In order to offer you a top-notch user experience, we collect a diverse range of data:
Personal Information
When you sign up for an account or engage with the App, we collect details such as your name, email address, and date of birth. This enables us to customize your experience and enhance the quality of our services. For example, we might use your name to greet you in a more personalized way within the App.
Device and Usage Information
We collect data related to your device, including the device model, the operating system it runs on, and your IP address. Additionally, we gather details about how you use the App, such as your preferences (like which features you use most frequently), your browsing habits (such as the pages you visit within the App), and the patterns of your interactions with the various elements in the App.
AI Interaction Data
Any input you provide to the App's AI system is collected. This data is crucial for improving the accuracy and functionality of the AI responses, thereby enhancing your overall user experience. For instance, if you ask the AI a question, the content of that question and the response generated will be used to train the AI to provide better answers in the future.
Cookies and Tracking
We employ cookies and similar tracking technologies to monitor usage patterns. This helps us optimize your experience with the App. You have the ability to manage your cookie preferences through your browser settings. For example, you can choose to block certain types of cookies or delete existing cookies at any time.
Your data is used in multiple ways to enhance your experience:
Enhancing the App's Functionality
We use the information you provide to refine the features of the App. This includes improving the performance of the AI, making the user interface more intuitive, and customizing the content based on your preferences. For example, if we notice that a large number of users with similar usage patterns to yours prefer a certain layout, we may consider making that layout the default for similar users.
Customer Support & Safety
Your data is instrumental in helping us address any technical issues you might encounter. It also plays a vital role in protecting against fraudulent activities and maintaining the security of our platform. For instance, if we detect unusual login behavior from your IP address, we can take steps to secure your account.
Communication & Notifications
We may send you service updates to keep you informed about new features or improvements in the App. You may also receive notifications regarding important events related to the App. Additionally, we may send promotional messages. However, if you do not wish to receive marketing communications, you can easily opt out at any time.
Compliance with Legal Obligations
There may be instances where we are legally required to use or disclose your information. This could be to meet legal requirements, resolve disputes, or enforce our terms and agreements. For example, if a court issues a subpoena for certain user data, we are obligated to comply.
We are dedicated to protecting your privacy. However, there are specific circumstances under which we may share your information:
Third-Party Service Providers
We may share your information with reliable third-party vendors who assist us with various aspects of App operations, such as analytics to understand user behavior better or customer service to provide you with prompt support. These providers are contractually bound to protect your data. They are only allowed to use your data for the specific purposes for which it is shared with them.
Legal Disclosures
We may be compelled to share your data in order to comply with legal processes. This could include court orders or government regulations. In such cases, we have no choice but to disclose the relevant information as required by law.
Business Transfers
In the event that Mavoo is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. However, the new entity will be bound by similar privacy protection obligations.
We implement industry-standard security practices to protect your personal data. Although we make every effort to keep your data secure, it's important to note that no method of data transmission over the internet can guarantee 100% security. We encourage you to also take precautions on your end, such as using strong passwords and keeping your device's security software up to date to protect your account information.
Depending on your geographical location, you may be entitled to certain rights regarding your personal data:
Access and Correct Your Data
You have the right to request to view the personal data we have stored about you. If you find any inaccuracies, you can also request to correct the data. For example, if your email address has changed, you can ask us to update it in our records.
Request Data Deletion
You can request the deletion of your personal data. However, please be aware that in some cases, we may need to retain certain data for legal reasons. For example, if there are ongoing legal disputes related to your account, we may need to keep relevant data until the matter is resolved.
Opt-Out of Marketing
You can unsubscribe from marketing communications at any time. You can usually find the opt-out instructions at the bottom of the marketing emails we send. Alternatively, you can contact us directly, and we will promptly process your request to stop receiving marketing messages.
We retain your personal data only for as long as it is necessary to provide the services you have requested. However, if there are legal obligations that require us to keep the data for a longer period, we will do so. When you request the deletion of your account, we will make every effort to remove your data, except in cases where we need to retain it for compliance purposes. For example, if tax regulations require us to keep financial transaction data for a certain number of years, we will comply with those regulations.
Mavoo is designed for users who are 18 years of age or older. We do not intentionally collect personal information from individuals under 18. In the unlikely event that we discover we have inadvertently collected such information, we will take immediate steps to delete it.
We may update this Privacy Policy periodically. Any changes will be clearly indicated in the App, along with the updated effective date. Continuing to use the App after the changes are made means that you accept the revised privacy policy.
If you have any questions, concerns, or if you wish to exercise your rights regarding your data, please contact us at:
Email: Mavoo332@outlook.com
By using the Mavoo App, you confirm that you have read, understood, and agreed to this Privacy Policy.